Frequently Asked Questions
aq990 Q&A — All Answers in One Place
From deposits to VIP cashback, security to verification — whatever question you have about aq990, you will find all the answers here in plain English.
aq990 is a trusted online casino and betting platform in Bangladesh. Whether you are a new player or experienced — it is completely normal to have questions about account verification, deposits, withdrawals, VIP benefits, or account security. Read through the 18+ questions and answers organized in the four sections below. If you cannot find the answer to your question, write to our 24/7 live chat or at [email protected] — we provide support in both Bengali and English.
Frequently Asked Questions
Verification & Documents
Yes, aq990 keeps all your personal documents protected through SSL encryption. Uploaded files can only be viewed by authorized verification team members and are never shared with any third party. Protecting the privacy of your information is one of our top priorities.
To ensure secure transactions, the name on your aq990 account must be exactly the same as the name on your bKash, Nagad, Rocket, or bank account. This prevents anyone else from using your account to withdraw funds and helps stop fraud.
Yes, verification is mandatory. It is done primarily for the player's own protection — so that no one can misuse your account. Identity also needs to be confirmed before large withdrawal amounts are processed. aq990 ensures this as a fair play platform.
A verification request may come before your first withdrawal or after a certain amount has been transacted. Sometimes, if suspicious activity is detected, the aq990 support team may also reach out via live chat or email. Providing the required information promptly in such cases will speed up the process.
If verification is rejected, the reason is usually communicated by email or live chat. In most cases, the image is unclear or the details do not match. Resubmit clear, correct images and make sure the name on your national ID matches the name on your financial account. If the issue persists, write to [email protected].
VIP & Cashback
Cashback is calculated each week based on the total amount you have wagered. At the Bronze level you can earn up to 0.3% cashback, at Silver up to 0.5%, and at Gold up to 0.8%. At the end of each weekly cycle, the cashback you have earned is automatically added to your aq990 balance.
The aq990 VIP program has three levels: Bronze, Silver, and Gold. As you move up, the weekly cashback rate increases, extra bonuses are available on special occasions, withdrawals are prioritized, and you get access to dedicated support. The Gold level offers the highest benefits.
Your VIP score gradually increases through regular play and wagering. The more active you are, the faster you can reach the next level. To learn about the specific conditions for moving up, speak with our support team on live chat.
The aq990 VIP program has three tiers:
- Bronze — up to 0.3% weekly cashback
- Silver — up to 0.5% weekly cashback
- Gold — up to 0.8% weekly cashback
Stay Safe
Yes. Everything on aq990 — from logging in to completing transactions — is secured through SSL (Secure Socket Layer) encryption. If you see a padlock icon (🔒) in your browser's address bar, your connection is secure. Our servers undergo regular security checks.
Never give anyone your bKash, Nagad, or Rocket PIN, OTP, or password. No aq990 staff member or representative will ever ask for this information. If someone does ask, it is a fraud attempt — immediately report it to [email protected] and change your PIN.
Always make sure you are at https://aq990.lat — any other domain or slightly altered address could be fake. Instead of clicking unknown links from Facebook or messages, type the address directly into your browser. If in doubt, contact us on live chat.
A strong password has at least 8 to 12 characters and should mix uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Avoid using your date of birth or easily guessable words. Do not use your aq990 account password anywhere else.
Deposit Questions
Log in to aq990, go to the "Deposit" option, and select bKash. Send the payment from your bKash app to the displayed bKash number, enter the transaction ID, and confirm. The minimum deposit amount is ৳100. Your balance is usually updated within a few minutes.
First, wait 15–20 minutes. If it still hasn't been credited, collect the transaction ID (TrxID) from bKash or Nagad and send it via live chat or to [email protected]. The support team will look into it quickly. If you sent money to the correct number, it will be credited.
Yes, Nagad is a fully supported payment method. Go to the deposit page on aq990, select the Nagad option, send the payment to the displayed Nagad number, and submit the transaction ID. The minimum deposit is ৳100, just like bKash, and the process is equally fast.
aq990 currently accepts deposits through four methods:
- bKash — the most popular mobile banking
- Nagad — the postal department's digital method
- Rocket — Dutch-Bangla Bank's mobile service
- Bank Transfer — from major banks including Dutch-Bangla, BRAC Bank, and Islami Bank
aq990 offers a 100% bonus on your first deposit, up to a maximum of ৳20,000. That means depositing ৳1,000 gives you ৳1,000 in bonus, bringing your total balance to ৳2,000. If you deposit ৳42,000 or more, you receive the maximum ৳20,000 bonus and your total balance becomes ৳62,000. The wagering requirement for the bonus is 20x (on the bonus amount only).
The minimum withdrawal amount from aq990 is ৳500. Once a request is processed, the money typically reaches your bKash, Nagad, Rocket, or bank account within 1 hour. Having verification completed makes the process even faster.
Still have questions? We're here
If you don't find an answer to your question above, the aq990 support team is always here for you — in Bengali or English, whichever you're comfortable with.