aq990's Privacy Policy
Your personal information matters to us. This policy explains how aq990 collects, uses, and protects your data.
This privacy policy applies to all users of the aq990 platform. By using this website, you are considered to have agreed to the terms of this policy. aq990 reserves the right to update this policy at any time; continued use of the site after any changes will be considered acceptance of the updated policy.
Introduction & Applicability
aq990 is a trusted online casino and betting platform operating for users in Bangladesh. We take our users' privacy seriously and are committed to keeping their personal information secure.
This policy explains what information aq990 collects, why it is collected, how it is used, who it is shared with, and what rights users have over their data. We follow SSL encryption and internationally recognized data protection practices to keep every transaction and personal detail completely safe.
This policy applies to all individuals who register with or visit the website https://aq990.lat. Even without completing registration, visiting the site may result in certain information being collected automatically, which falls under this policy.
What Information We Collect
2.1 Information You Provide Directly
When you create an account on aq990 or use our services, the following information may be collected:
- Full name and date of birth
- Mobile number and email address
- bKash, Nagad, or Rocket account number (for transactions)
- National ID card or passport details (for identity verification)
- Security questions and answers
2.2 Automatically Collected Information
When you visit our site, the following information may be collected through technical means:
- IP address and browser type
- Operating system and device information
- Time of visit, pages viewed, and session data
- Cookie and local storage data
- Referral source (where you came from)
2.3 Transaction-Related Information
To manage financial transactions, aq990 records the following:
- Deposit and withdrawal amounts and dates
- Payment method used (bKash, Nagad, Rocket, or bank transfer)
- Transaction ID and status
- Bonus received and wagering history
2.4 Gameplay Information
We keep the following information to ensure fair play and improve our services:
- List and history of games played
- Bet amounts and outcomes
- Preferred game categories
- Duration of each session
Purpose of Using Information
aq990 uses the information collected only for the legitimate purposes listed below. We never sell your personal information to third parties or use it for unrelated marketing.
Account Management
Information is used to create your account, verify your identity, secure your login, and smoothly manage all account activities.
Transaction Processing
Information is used to process deposits and withdrawals, issue bonuses, and maintain financial records. All transactions on aq990 are completed within one hour.
Customer Support
Your information is used to resolve your complaints and questions and to provide 24/7 live chat assistance.
Security & Fraud Prevention
Information is analyzed to prevent unauthorized account access, fraud, and money laundering. This is essential to protecting the interests of all users.
Service Improvement
Overall usage data is reviewed to analyze user experience, improve the platform, and add new features.
Promoting Responsible Gaming
Information is used to monitor unusual gaming behavior, ensure responsible play, and provide support where needed.
Information Sharing & Disclosure
aq990 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
Only necessary information is shared with payment processors (including bKash, Nagad, Rocket, and bank transfers), game technology providers (such as Pragmatic Play, Spribe, JILI, and others), and technology infrastructure providers. These partners are required to comply with aq990's privacy standards.
4.2 Legal Obligations
aq990 may be required to provide necessary information in compliance with lawful orders from government authorities, law enforcement agencies, or courts. In such cases, users will be notified as early as possible, unless legally prohibited.
4.3 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be given advance notice in such cases, and the new entity will be required to maintain the same standards.
4.4 With Your Consent
In any situation other than those listed above, aq990 will obtain your explicit consent before sharing your information.
Cookies & Tracking Technologies
aq990's website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the quality of our services.
Essential Cookies
These cookies are necessary for the core functions of the site — such as maintaining login sessions, saving language preferences, and security verification. Disabling them will disrupt the site's core services.
Analytics Cookies
These cookies are used to understand how users interact with the site, so we can continuously improve aq990's services. The information collected remains anonymous.
Functional Cookies
These cookies are used to remember your preferences and settings — such as your favorite games and display options. This makes each visit more comfortable for you.
Cookie Controls
You can control or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may limit some features of aq990.
Data Security Measures
aq990 uses industry-standard technologies and practices to protect your personal and financial information. We are committed to operating a safe and reliable platform.
SSL Encryption
Our website uses SSL/TLS encryption, which keeps all data exchanged between your browser and our servers completely private.
Password Protection
Your password is not stored directly — it is transformed and stored using a strong hashing algorithm, so no one can read it.
Access Controls
Only authorized staff can access user information, and only to the extent needed to carry out their responsibilities.
Regular Audits
Our security measures are reviewed and tested on a regular basis. Fair play verification procedures are also followed to identify potential risks early.
Data Minimization
No more information than necessary is collected. Only what is strictly required to provide the service is stored.
Breach Response
If a data security breach occurs, aq990 will act quickly and notify affected users as soon as possible where applicable.
Your Rights & Options
As an aq990 user, you have certain important rights over your own information. We respect these rights and are ready to help you exercise them.
Right to Access
You can request a copy of the personal information we hold about you at any time. We will provide this information within a reasonable time.
Right to Correction
If any of your information is incorrect or outdated, you can request that it be corrected. We will make the necessary changes promptly.
Right to Deletion
In certain circumstances you can request that your information be deleted. However, this right may be limited where legal obligations or ongoing transactions are involved.
Right to Restrict Processing
You can request that the use of your information be restricted for specific purposes. After receiving your request, we will discuss and work out a solution with you.
Right to Data Portability
You can receive your information in a common, readable format. You can request this data for use elsewhere.
Right to Opt Out of Marketing
If you do not wish to receive promotional messages, you can stop that communication at any time by letting our support team know.
To exercise any of the above rights, contact us via live chat or email at: [email protected] — our support team is available in Bengali and English, 24/7.
Data Retention Period
8.1 Account Information
All information is retained for the duration of an active account. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations.
8.2 Transaction Information
Records of financial transactions — deposits, withdrawals, bonuses received, and so on — are retained long-term to meet financial audit and legal requirements.
8.3 Automatically Collected Information
Log files, cookie data, and browsing information are generally kept for a limited period and deleted at regular intervals.
8.4 Deletion Process
Once the defined retention period ends, aq990 securely deletes or anonymizes the information so it can no longer be linked to any individual.
Protection of Minors
aq990 strictly provides services only to individuals aged 21 and above. We do not knowingly collect information from any minor.
If we become aware that a minor's information has been collected, we will immediately delete that information and close the associated account. Our registration process includes an age verification mechanism.
If you suspect that a minor is using our platform, please contact us at [email protected].
Policy Changes & Updates
aq990 may update this privacy policy from time to time. The policy may be revised due to technological changes, the introduction of new services, or legal requirements.
10.1 Notice of Changes
For significant changes, we will display a notice on the site or inform registered users by email. Minor changes may take effect without notice.
10.2 Use After Changes
If you continue using aq990 after an updated policy is published, you will be considered to have accepted the new policy. Therefore, it is recommended that you review this page regularly.
Any questions about privacy?
Contact us for any questions regarding the protection of your information.
Our support team is available 24/7 to assist you in Bengali and English.
Contact & Complaints
If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, please contact us in the following ways:
Email Support
Email us for any privacy-related matters:
[email protected]
Please include your account username and details of your request in the email.
Live Chat
Use the site's live chat for a quick resolution. Our representatives are available 24/7 to assist you in Bengali and English.
For privacy-related requests, start the chat by typing "privacy".
aq990 strives to process your privacy requests within a reasonable time. In some cases, identity verification may be required, which is essential for security purposes.